Refund policy

At Techy Tikes, we want every little maker to feel confident and excited about their new gadget or STEM adventure. If something arrives faulty, damaged, or not working as it should, we’ll sort that out for you ASAP.

However, we do not offer refunds or returns for change of mind.

Faulty, Damaged, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is:

  • Faulty
  • Damaged
  • Not functioning as described
  • Or if you received the wrong item

contact us at hello@techytikes.com within 30 days of receiving your order.

To help us troubleshoot quickly, we may ask for supporting photos or videos so we can assess the issue and find the best solution — usually a replacement or refund, depending on the situation.

No Change of Mind Returns

We do not accept returns or provide refunds for change of mind, including incorrect choices of size, colour, or product type. Please ensure you review product details carefully before checkout.

No Return Shipping / Item Returns

We are unable to facilitate physical returns of items.

You will not need to send products back to us — instead, our support team will assess your issue digitally (via photos/videos) and advise the next steps.

Any items sent back without our request will not be accepted.

Exclusions

We cannot offer refunds or replacements for:

  • Items damaged through misuse or accidental breakage
  • Products altered or used contrary to provided instructions
  • Items outside the 30-day faulty-item window
  • Sale items
  • Gift cards

If you’re unsure whether your situation qualifies, just reach out — we’re always happy to help.

European Union 14-Day Cooling-Off Period

If your order is shipped to an EU address, you are entitled to cancel or return your order within 14 days of delivery under EU consumer law.

This applies only to unused items in original packaging with proof of purchase.

Please note that outside of EU statutory rights, our general policy (faulty-only refunds, no change-of-mind returns, and no physical returns facilitated) still applies.

Refunds (Faulty Items Only)

Once we’ve reviewed the issue and confirmed a refund is appropriate, it will be processed to your original payment method within 21 business days.

Your bank or payment provider may take additional time to post the refund.

If more than 30 business days have passed since your refund approval, please contact us at hello@techytikes.com.